COVID 19 Safety POlicies

Redefined High Standards

Thank you for choosing Living Water Resorts for your upcoming vacation. We are writing to update you about the impact of the Provincewide shutdown beginning on December 26.

We want to reassure you that the resort remains open for your enjoyment. We’ll continue to serve you with fresh open spaces as we always have done. We will continue to follow increased safety protocols across the resort.

The Provincewide Shutdown does result in the temporary closure of some of our resort amenities.
  • Closure of Living Stone Golf Resort
  • Closure of all resort health & fitness facilities, including pools, hot tubs, gyms, fitness classes, and change rooms
  • Closure of all Living Shore Spa spa services, including Aquapath
  • Lakeside Seafood&Grill remains open to provide Takeout and Contactless Room Delivery for Hotel Guests
One thing that has not changed is the 700+ Acres of Fresh Experiences at Living Water Resorts! With miles of snowshoe and cross country ski trails, nearby waterfront parks, and quaint downtown Collingwood shops offering curbside pick up. There is still so much to enjoy during your stay at Living Water Resorts!
We look forward to continuing to serve you and provide a healthy and safe vacation.
As always, our safety is your safety

 

Indoor organized public events and social gatherings are not permitted except with members of the same household.

Limit close contact to your household (the people you live with).

Families should not visit any other household or allow visitors in their homes.

 

 

Covid Mask Requirement Sign

Living Water Resorts have implemented a range of safety protocols for guest & staff safety, including:

  • Employee, Guest and Supplier screening upon arrival
  • Face Masks are now mandatory within all public spaces
  • Plexiglass barriers at front desks
  • Social Distancing floor markers
  • Increased antibacterial soap dispenser and sanitizer locations
  • Mask and glove protocols
  • In-room dining and contactless takeout from Lakeside Seafood & Grill

What to Expect from your Visit

  • Personal disinfecting supplies such as hand sanitizers or wipes
  • Face masks or other PPE
  • Snowshoes or other sporting equipment for use in resort facilities
  • Board games, books, or DVD to enjoy with family or friends
  • Grocery staples if staying in a unit with kitchen facilities to avoid local grocery trips
Arrival:
  • All Guests will be screened upon arrival
  • Debit or credit payment only; no cash transactions
  • Please stay home if feeling ill or displaying any symptoms of COVID-19
Check In:
  • Online Check in will be available to all guests to be completed prior to arrival
  • Sanitized room keys will be available for pick up at the Living Water Resort & Spa front desk by showing confirmation letter and an identification document (Driver’s license, Passport, etc.)
Facilities will be monitored and will be open to guests depending on safety protocols. All open facilities and services at Living Water Resort & Spa will be subject to increased disinfecting
Amenities Currently Open
  • 餐馆
Lakeside Seafood&Grill
  • Contactless Takeout
  • Contactless Room Delivery available for guests of Living Water Resort & Spa
  • Delivery
  • Winter Activities
Cross Country Ski & Snowshoe Trails
  • Complimentary rentals for hotel guests
Amenities Currently Closed  (To be reopened as safety restrictions/seasonal departments allow)
  • Seasonal Amenities
    • 活水滨海 (Reopening Summer 2021)
    • 蔓越莓高尔夫球场 (Reopening Spring 2021)
    • Station on the Green Outdoor Pool (Reopening Summer 2021)
    • Recreation Centre Family Outdoor Pool
    • Outdoor Playground Facilities at the Recreation Centre
    • Outdoor Basketball Courts
    • Studio Fitness Classes
    • Living Water Resorts Recreation Centre, including all sporting, games and DVD rentals
Cranberry Golf Course is closed for the 2020 season!
  • We look forward to seeing you 2021!
Lakeside Seafood & Grill
    • Lakeside Seafood & Grill is OPEN to serve our guests & community with contactless takeout, delivery and contactless room delivery for guests at Living Water Resort & Spa
Our guests safety is of the utmost importance which is why all staff members have been retrained in health and safety protocols, safe food handling, and are screened before and during every shift. For menus and hours please visit lakesidegrill.ca
Memories Restaurant & Bar
  • Memories Restaurant & Bar is temporarily closed due to the Provincewide lockdown
Station on the Green Bar & Grill
  • Our Station on the Green patio is CLOSED for the 2020 season

When you are visiting Living Water Resorts, our safety is your safety. We always look forward to providing a safe, clean environment for our guests. Should you have any questions about our safety policies or what to expect from your stay please email us at customerservices@livingwaterresorts.com

Sincerely,

Living Water Resorts Staff

活水度假村

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